Order Cancellation

You can cancel an order yourself from My Account while it is still Pending or Confirmed and has not been shipped yet. Once an order has shipped, cancellation is no longer available; you may still be eligible for a return once it is delivered.

Return Window

• Eligible categories can be returned within a set number of days after delivery (typically 3-7 days, configurable per category by Shoppolio).

• Some categories may be excluded from returns for hygiene, safety, or perishability reasons; any such exclusion is shown on the product page.

• Items should be returned unused, in their original packaging, with all accessories and tags included wherever applicable.

How to Send an Item Back

Start a return request from your order in My Account. The exact pickup/drop-off process (courier reverse-pickup vs. customer drop-off) is finalized per courier partner and shown to you once your return request is approved.

Refunds

• Once your returned item is received and inspected, we refund to your original payment method where possible.

• For Cash on Delivery orders, refunds are issued as a manual bKash/bank transfer or as credit to your Shoppolio Wallet, whichever you prefer.

• Every refund is recorded against your order with an admin reference, so you can always see its status from Order Details.

Exchanges

Instead of a refund, you can request to exchange an item for a different variant (for example a different size or color) within the same return window. If the requested variant is out of stock, we fall back to a standard refund or Wallet credit.

Questions

If you are unsure whether your item qualifies, open a support ticket from your account or reach us via the Contact page.