Shoppolio

Who we are

Our website address is: https://shoppolio.com.bd

Account and Order Information

  • When you create an account or place an order, we collect the information needed to process it: your name, phone number, delivery address, and order details.

  • If you sign in with a phone number, we send a one-time SMS code (OTP) to verify it. We do not store the OTP itself beyond what is needed to verify the login attempt.

Cookies

  • We use cookies to keep you signed in, remember items in your cart, and save your language/display preferences. Session cookies are cleared when you log out; "remember me" keeps you signed in for a longer period.

  • We use cookies to save what products you have viewed, so we can recommend related products.

Who We Share Your Data With

  • Your name, phone number, and delivery address are shared with our courier partner in order to deliver your order.

  • For online payments, transaction details are shared with our payment gateway partner (mobile financial service or card processor) to complete the payment. We do not store your full card or mobile-wallet PIN.

  • We may send you order-status updates by SMS, email, or WhatsApp through our notification service providers.

How Long We Retain Your Data

  • Order and purchase history is retained to support warranties, returns, and customer support, and as required by applicable record-keeping obligations.

  • Registered users can see, edit, or delete most of their personal information from their account at any time.

What Rights You Have Over Your Data

  • You can request an exported copy of the personal data we hold about you.

  • You can request that we erase personal data we hold about you, except data we are required to keep for administrative, legal, or security purposes (such as completed order records).

Wallet and Loyalty Points

  • Wallet balance and Loyalty Points activity are tied to your account and are used only to apply store credit or discounts to your own orders.

Security

  • We use encryption and access controls to protect your account and order information, and we do not sell your personal data to third parties.

Shoppolio